My friend and I were discussing an issue in his team. He was explaining the problems created by the brutal honesty of one of the leads in his team. He revealed to the business that an oversight on the team’s part has created a delay in the delivery of the project. But the business did not take it in the right spirit. Now his team members are also unhappy as the business might take it to be a carelessness on the part of the team members. After working really hard for the release, they did not want this.
This reminded me of what one of my first managers told me – “Listen. Your team is a family. You have to protect it from external criticisms to maintain its morale and you have to criticise it and guide it to build it into a stronger team”.
I think the lead’s misplaced honesty has cost the confidence or trust the business had and the morale the team had.
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